Contact Us

We read every message that arrives and aim to reply within two working days.

Where to send what

Reporting a problem

Image processing behaves differently across browsers and devices, so a few specifics turn a report we cannot reproduce into one we can fix the same day. Where you can, please include:

• your browser and version (for example Chrome 141, Safari 18.2) and your operating system;
• the image format and approximate dimensions of the file involved, such as "a 6000 × 4000 JPEG from a Canon camera";
• the steps you took before the problem appeared;
• what you expected to happen and what happened instead;
• anything shown in your browser's developer console, if you are comfortable opening it.

Please do not attach the image itself unless we specifically ask for it. We would rather not receive your files, and a clear description is usually enough. If a file is genuinely needed to reproduce a bug, we will ask, and we will delete it once the fix ships.

Requesting a feature

Tell us the problem you are trying to solve rather than the button you think you need — it often turns out there is a better answer than the one we would have built. Requests that come up repeatedly get priority.

Some things are already known and on the list: freehand drawing and shapes, layers, and dedicated pages for individual tools.

A note on response times

FAYTRONIX is a small operation. We answer messages in the order they arrive, and complicated technical reports sometimes take a little longer because we try to reproduce the problem before replying. If something is urgent, put the word urgent in the subject line and we will look sooner.

Business details

FAYTRONIX · image.faytronix.com

Correspondence is handled by email. We do not currently offer telephone support.